# Empowering NGOs in Countering Online Hate Messages

arXiv: https://arxiv.org/abs/2107.02472 · HTML: https://mlsanity.com/paper/2107.02472/

## Key facts

- Cited by 13 papers in the map (data through 14 Oct 2026).
- Builds on 15 of its 57 references that are in the map.
- First posted on arXiv 6 Jul 2021.

## Builds on (most cited first, 15 of 15)

- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [Texygen: A Benchmarking Platform for Text Generation Models](https://mlsanity.com/paper/1802.01886/) (2018)
- [Building End-To-End Dialogue Systems Using Generative Hierarchical Neural Network Models](https://mlsanity.com/paper/1507.04808/) (2015)
- [A Neural Conversational Model](https://mlsanity.com/paper/1506.05869/) (2015)
- [SemEval-2020 Task 12: Multilingual Offensive Language Identification in Social Media (OffensEval 2020)](https://mlsanity.com/paper/2006.07235/) (2020)
- [A Benchmark Dataset for Learning to Intervene in Online Hate Speech](https://mlsanity.com/paper/1909.04251/) (2019)
- [Neural Responding Machine for Short-Text Conversation](https://mlsanity.com/paper/1503.02364/) (2015)
- [CONAN -- COunter NArratives through Nichesourcing: a Multilingual Dataset of Responses to Fight Online Hate Speech](https://mlsanity.com/paper/1910.03270/) (2019)
- [A Neural Network Approach to Context-Sensitive Generation of Conversational Responses](https://mlsanity.com/paper/1506.06714/) (2015)
- [Thou shalt not hate: Countering Online Hate Speech](https://mlsanity.com/paper/1808.04409/) (2018)
- [Generating Counter Narratives against Online Hate Speech: Data and Strategies](https://mlsanity.com/paper/2004.04216/) (2020)
- [Argument Generation with Retrieval, Planning, and Realization](https://mlsanity.com/paper/1906.03717/) (2019)
- [Analyzing the hate and counter speech accounts on Twitter](https://mlsanity.com/paper/1812.02712/) (2018)
- [But Who Protects the Moderators? The Case of Crowdsourced Image Moderation](https://mlsanity.com/paper/1804.10999/) (2018)
- [Influence of augmented humans in online interactions during voting events](https://mlsanity.com/paper/1803.08086/) (2018)

## Built on by (most cited first, 13 of 13)

- [Human-Machine Collaboration Approaches to Build a Dialogue Dataset for Hate Speech Countering](https://mlsanity.com/paper/2211.03433/) (2022)
- [Using Pre-Trained Language Models for Producing Counter Narratives Against Hate Speech: a Comparative Study](https://mlsanity.com/paper/2204.01440/) (2022)
- [NLP for Counterspeech against Hate: A Survey and How-To Guide](https://mlsanity.com/paper/2403.20103/) (2024)
- [Understanding Counterspeech for Online Harm Mitigation](https://mlsanity.com/paper/2307.04761/) (2023)
- [CoSyn: Detecting Implicit Hate Speech in Online Conversations Using a Context Synergized Hyperbolic Network](https://mlsanity.com/paper/2303.03387/) (2023)
- [Low-Resource Counterspeech Generation for Indic Languages: The Case of Bengali and Hindi](https://mlsanity.com/paper/2402.07262/) (2024)
- [CrowdCounter: A benchmark type-specific multi-target counterspeech dataset](https://mlsanity.com/paper/2410.01400/) (2024)
- [Beating Harmful Stereotypes Through Facts: RAG-based Counter-speech Generation](https://mlsanity.com/paper/2510.12316/) (2025)
- [HatePRISM: Policies, Platforms, and Research Integration. Advancing NLP for Hate Speech Proactive Mitigation](https://mlsanity.com/paper/2507.04350/) (2025)
- [Assisted Counterspeech Writing at the Crossroads of Hate Speech and Misinformation](https://mlsanity.com/paper/2605.22435/) (2026)
- [Demarked: A Strategy for Enhanced Abusive Speech Moderation through Counterspeech, Detoxification, and Message Management](https://mlsanity.com/paper/2406.19543/) (2024)
- [Can NLP Tackle Hate Speech in the Real World? Stakeholder-Informed Feedback and Survey on Counterspeech](https://mlsanity.com/paper/2508.04638/) (2025)
- [CATCH-ME if you RAG: a dataset of Contextually Annotated multi-Turn Counterspeech against Hate and Misinformation Exchanges](https://mlsanity.com/paper/2606.20369/) (2026)

## Abstract (arXiv)

Studies on online hate speech have mostly focused on the automated detection of harmful messages. Little attention has been devoted so far to the development of effective strategies to fight hate speech, in particular through the creation of counter-messages. While existing manual scrutiny and intervention strategies are time-consuming and not scalable, advances in natural language processing have the potential to provide a systematic approach to hatred management. In this paper, we introduce a novel ICT platform that NGO operators can use to monitor and analyze social media data, along with a counter-narrative suggestion tool. Our platform aims at increasing the efficiency and effectiveness of operators' activities against islamophobia. We test the platform with more than one hundred NGO operators in three countries through qualitative and quantitative evaluation. Results show that NGOs favor the platform solution with the suggestion tool, and that the time required to produce counter-narratives significantly decreases.