# "Who can help me?": Knowledge Infused Matching of Support Seekers and Support Providers during COVID-19 on Reddit

arXiv: https://arxiv.org/abs/2105.06398 · HTML: https://mlsanity.com/paper/2105.06398/

## Key facts

- Cited by 7 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 12 May 2021.

## Built on by (most cited first, 7 of 7)

- [Knowledge-intensive Language Understanding for Explainable AI](https://mlsanity.com/paper/2108.01174/) (2021)
- [A Computational Approach to Understand Mental Health from Reddit: Knowledge-aware Multitask Learning Framework](https://mlsanity.com/paper/2203.11856/) (2022)
- [KSAT: Knowledge-infused Self Attention Transformer -- Integrating Multiple Domain-Specific Contexts](https://mlsanity.com/paper/2210.04307/) (2022)
- [Demo Alleviate: Demonstrating Artificial Intelligence Enabled Virtual Assistance for Telehealth: The Mental Health Case](https://mlsanity.com/paper/2304.00025/) (2023)
- [Knowledge-Infused Self Attention Transformers](https://mlsanity.com/paper/2306.13501/) (2023)
- [IERL: Interpretable Ensemble Representation Learning -- Combining CrowdSourced Knowledge and Distributed Semantic Representations](https://mlsanity.com/paper/2306.13865/) (2023)
- [A Review of Some Techniques for Inclusion of Domain-Knowledge into Deep Neural Networks](https://mlsanity.com/paper/2107.10295/) (2021)

## Abstract (arXiv)

During the ongoing COVID-19 crisis, subreddits on Reddit, such as r/Coronavirus saw a rapid growth in user's requests for help (support seekers - SSs) including individuals with varying professions and experiences with diverse perspectives on care (support providers - SPs). Currently, knowledgeable human moderators match an SS with a user with relevant experience, i.e, an SP on these subreddits. This unscalable process defers timely care. We present a medical knowledge-infused approach to efficient matching of SS and SPs validated by experts for the users affected by anxiety and depression, in the context of with COVID-19. After matching, each SP to an SS labeled as either supportive, informative, or similar (sharing experiences) using the principles of natural language inference. Evaluation by 21 domain experts indicates the efficacy of incorporated knowledge and shows the efficacy the matching system.