# Evaluating e-Government Services in Kurdistan Institution for Strategic Studies and Scientific Research Using the EGOVSAT Model

arXiv: https://arxiv.org/abs/2105.02697 · HTML: https://mlsanity.com/paper/2105.02697/

## Key facts

- Cited by 5 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 6 May 2021.

## Built on by (most cited first, 5 of 5)

- [From A-to-Z Review of Clustering Validation Indices](https://mlsanity.com/paper/2407.20246/) (2024)
- [Formal context reduction in deriving concept hierarchies from corpora using adaptive evolutionary clustering algorithm star](https://mlsanity.com/paper/2107.04781/) (2021)
- [An Improved Deep Convolutional Neural Network by Using Hybrid Optimization Algorithms to Detect and Classify Brain Tumor Using Augmented MRI Images](https://mlsanity.com/paper/2206.04056/) (2022)
- [Comparative Analysis of AES, Blowfish, Twofish, Salsa20, and ChaCha20 for Image Encryption](https://mlsanity.com/paper/2407.16274/) (2024)
- [Reducing Formal Context Extraction: A Newly Proposed Framework from Big Corpora](https://mlsanity.com/paper/2504.06285/) (2025)

## Abstract (arXiv)

Office automation is an initiative used to digitally deliver services to citizens, private and public sectors. It is used to digitally collect, store, create, and manipulate office information as a need of accomplishing basic tasks. Azya Office Automation has been implemented as a pilot project in Kurdistan Institution for Strategic Studies and Scientific Research (KISSR) since 2013. The efficiency of governance in Kurdistan Institution for Strategic Studies and Scientific Research has been improved, thanks to its implementation. The aims of this research paper is to evaluate user satisfaction of this software and identify its significant predictors using EGOVSAT Model. The user satisfaction of this model encompasses five main parts, which are utility, reliability, efficiency, customization, and flexibility. For that purpose, a detailed survey is conducted to measure the level of user satisfaction. A total of sixteen questions have distributed among forty one users of the software in KISSR. In order to evaluate the software, three measurement have been used which are reliability test, regression analysis and correlation analysis. The results indicate that the software is successful to a decent extent based on user satisfaction feedbacks obtained by using EGOVSAT Model.