# Crossing the Conversational Chasm: A Primer on Natural Language Processing for Multilingual Task-Oriented Dialogue Systems

arXiv: https://arxiv.org/abs/2104.08570 · HTML: https://mlsanity.com/paper/2104.08570/

## Key facts

- Cited by 17 papers in the map (data through 14 Oct 2026).
- Builds on 190 of its 317 references that are in the map.
- First posted on arXiv 17 Apr 2021.

## Builds on (most cited first, 30 of 190)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Adam: A Method for Stochastic Optimization](https://mlsanity.com/paper/1412.6980/) (2014)
- [Distilling the Knowledge in a Neural Network](https://mlsanity.com/paper/1503.02531/) (2015)
- [Model-Agnostic Meta-Learning for Fast Adaptation of Deep Networks](https://mlsanity.com/paper/1703.03400/) (2017)
- [SQuAD: 100,000+ Questions for Machine Comprehension of Text](https://mlsanity.com/paper/1606.05250/) (2016)
- [Unsupervised Cross-lingual Representation Learning at Scale](https://mlsanity.com/paper/1911.02116/) (2019)
- [Longformer: The Long-Document Transformer](https://mlsanity.com/paper/2004.05150/) (2020)
- [A Broad-Coverage Challenge Corpus for Sentence Understanding through Inference](https://mlsanity.com/paper/1704.05426/) (2017)
- [mT5: A massively multilingual pre-trained text-to-text transformer](https://mlsanity.com/paper/2010.11934/) (2020)
- [Big Bird: Transformers for Longer Sequences](https://mlsanity.com/paper/2007.14062/) (2020)
- [Don't Stop Pretraining: Adapt Language Models to Domains and Tasks](https://mlsanity.com/paper/2004.10964/) (2020)
- [A Diversity-Promoting Objective Function for Neural Conversation Models](https://mlsanity.com/paper/1510.03055/) (2015)
- [Unsupervised Data Augmentation for Consistency Training](https://mlsanity.com/paper/1904.12848/) (2019)
- [Multilingual Denoising Pre-training for Neural Machine Translation](https://mlsanity.com/paper/2001.08210/) (2020)
- [XNLI: Evaluating Cross-lingual Sentence Representations](https://mlsanity.com/paper/1809.05053/) (2018)
- [DialoGPT: Large-Scale Generative Pre-training for Conversational Response Generation](https://mlsanity.com/paper/1911.00536/) (2019)
- [Personalizing Dialogue Agents: I have a dog, do you have pets too?](https://mlsanity.com/paper/1801.07243/) (2018)
- [EDA: Easy Data Augmentation Techniques for Boosting Performance on Text Classification Tasks](https://mlsanity.com/paper/1901.11196/) (2019)
- [The State and Fate of Linguistic Diversity and Inclusion in the NLP World](https://mlsanity.com/paper/2004.09095/) (2020)
- [MultiWOZ -- A Large-Scale Multi-Domain Wizard-of-Oz Dataset for Task-Oriented Dialogue Modelling](https://mlsanity.com/paper/1810.00278/) (2018)
- [XTREME: A Massively Multilingual Multi-task Benchmark for Evaluating Cross-lingual Generalization](https://mlsanity.com/paper/2003.11080/) (2020)
- [How multilingual is Multilingual BERT?](https://mlsanity.com/paper/1906.01502/) (2019)
- [Making Monolingual Sentence Embeddings Multilingual using Knowledge Distillation](https://mlsanity.com/paper/2004.09813/) (2020)
- [Beyond English-Centric Multilingual Machine Translation](https://mlsanity.com/paper/2010.11125/) (2020)
- [Unsupervised Cross-lingual Representation Learning for Speech Recognition](https://mlsanity.com/paper/2006.13979/) (2020)
- [TyDi QA: A Benchmark for Information-Seeking Question Answering in Typologically Diverse Languages](https://mlsanity.com/paper/2003.05002/) (2020)
- [MLS: A Large-Scale Multilingual Dataset for Speech Research](https://mlsanity.com/paper/2012.03411/) (2020)
- [Towards a Human-like Open-Domain Chatbot](https://mlsanity.com/paper/2001.09977/) (2020)
- [MAD-X: An Adapter-Based Framework for Multi-Task Cross-Lingual Transfer](https://mlsanity.com/paper/2005.00052/) (2020)

## Built on by (most cited first, 17 of 17)

- [Elastic Weight Removal for Faithful and Abstractive Dialogue Generation](https://mlsanity.com/paper/2303.17574/) (2023)
- [Cross-Lingual Dialogue Dataset Creation via Outline-Based Generation](https://mlsanity.com/paper/2201.13405/) (2022)
- [Multi3WOZ: A Multilingual, Multi-Domain, Multi-Parallel Dataset for Training and Evaluating Culturally Adapted Task-Oriented Dialog Systems](https://mlsanity.com/paper/2307.14031/) (2023)
- [MULTI3NLU++: A Multilingual, Multi-Intent, Multi-Domain Dataset for Natural Language Understanding in Task-Oriented Dialogue](https://mlsanity.com/paper/2212.10455/) (2022)
- [Geographic Adaptation of Pretrained Language Models](https://mlsanity.com/paper/2203.08565/) (2022)
- [A Survey of Intent Classification and Slot-Filling Datasets for Task-Oriented Dialog](https://mlsanity.com/paper/2207.13211/) (2022)
- [MDIA: A Benchmark for Multilingual Dialogue Generation in 46 Languages](https://mlsanity.com/paper/2208.13078/) (2022)
- [SpeechTaxi: On Multilingual Semantic Speech Classification](https://mlsanity.com/paper/2409.06372/) (2024)
- [Transfer-Free Data-Efficient Multilingual Slot Labeling](https://mlsanity.com/paper/2305.13528/) (2023)
- [Call Larisa Ivanovna: Code-Switching Fools Multilingual NLU Models](https://mlsanity.com/paper/2109.14350/) (2021)
- [The Devil is in the Details: On Models and Training Regimes for Few-Shot Intent Classification](https://mlsanity.com/paper/2210.06440/) (2022)
- [IndoToD: A Multi-Domain Indonesian Benchmark For End-to-End Task-Oriented Dialogue Systems](https://mlsanity.com/paper/2311.00958/) (2023)
- [Reranking Overgenerated Responses for End-to-End Task-Oriented Dialogue Systems](https://mlsanity.com/paper/2211.03648/) (2022)
- [I2KD-SLU: An Intra-Inter Knowledge Distillation Framework for Zero-Shot Cross-Lingual Spoken Language Understanding](https://mlsanity.com/paper/2310.02594/) (2023)
- [HC2L: Hybrid and Cooperative Contrastive Learning for Cross-lingual Spoken Language Understanding](https://mlsanity.com/paper/2405.06204/) (2024)
- [Opportunities and Challenges of Natural Language Processing for Low-Resource Senegalese Languages in Social Science Research](https://mlsanity.com/paper/2601.09716/) (2025)
- [Epistemic Policy Divergence in Multi-Turn LLM Contamination: A Protocol-Gradient Investigation](https://mlsanity.com/paper/2609.35308/) (2026)

## Abstract (arXiv)

In task-oriented dialogue (ToD), a user holds a conversation with an artificial agent to complete a concrete task. Although this technology represents one of the central objectives of AI and has been the focus of ever more intense research and development efforts, it is currently limited to a few narrow domains (e.g., food ordering, ticket booking) and a handful of languages (e.g., English, Chinese). This work provides an extensive overview of existing methods and resources in multilingual ToD as an entry point to this exciting and emerging field. We find that the most critical factor preventing the creation of truly multilingual ToD systems is the lack of datasets in most languages for both training and evaluation. In fact, acquiring annotations or human feedback for each component of modular systems or for data-hungry end-to-end systems is expensive and tedious. Hence, state-of-the-art approaches to multilingual ToD mostly rely on (zero- or few-shot) cross-lingual transfer from resource-rich languages (almost exclusively English), either by means of machine translation or multilingual representations. These approaches are currently viable only for typologically similar languages and languages with parallel / monolingual corpora available. On the other hand, their effectiveness beyond these boundaries is doubtful or hard to assess due to the lack of linguistically diverse benchmarks (especially for natural language generation and end-to-end evaluation). To overcome this limitation, we draw parallels between components of the ToD pipeline and other NLP tasks, which can inspire solutions for learning in low-resource scenarios. Finally, we list additional challenges that multilinguality poses for related areas (such as speech and human-centred evaluation), and indicate future directions that hold promise to further expand language coverage and dialogue capabilities of current ToD systems.