# Retrieval Augmentation Reduces Hallucination in Conversation

arXiv: https://arxiv.org/abs/2104.07567 · HTML: https://mlsanity.com/paper/2104.07567/

## Key facts

- Cited by 692 papers in the map (data through 14 Oct 2026).
- Builds on 52 of its 67 references that are in the map.
- First posted on arXiv 15 Apr 2021.

## Builds on (most cited first, 30 of 52)

- [Attention Is All You Need](https://mlsanity.com/paper/1706.03762/) (2017)
- [BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding](https://mlsanity.com/paper/1810.04805/) (2018)
- [Language Models are Few-Shot Learners](https://mlsanity.com/paper/2005.14165/) (2020)
- [Exploring the Limits of Transfer Learning with a Unified Text-to-Text Transformer](https://mlsanity.com/paper/1910.10683/) (2019)
- [Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks](https://mlsanity.com/paper/2005.11401/) (2020)
- [BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and Comprehension](https://mlsanity.com/paper/1910.13461/) (2019)
- [Dense Passage Retrieval for Open-Domain Question Answering](https://mlsanity.com/paper/2004.04906/) (2020)
- [Pointer Sentinel Mixture Models](https://mlsanity.com/paper/1609.07843/) (2016)
- [TriviaQA: A Large Scale Distantly Supervised Challenge Dataset for Reading Comprehension](https://mlsanity.com/paper/1705.03551/) (2017)
- [The Curious Case of Neural Text Degeneration](https://mlsanity.com/paper/1904.09751/) (2019)
- [Billion-scale similarity search with GPUs](https://mlsanity.com/paper/1702.08734/) (2017)
- [REALM: Retrieval-Augmented Language Model Pre-Training](https://mlsanity.com/paper/2002.08909/) (2020)
- [Language Models as Knowledge Bases?](https://mlsanity.com/paper/1909.01066/) (2019)
- [Leveraging Passage Retrieval with Generative Models for Open Domain Question Answering](https://mlsanity.com/paper/2007.01282/) (2020)
- [Hierarchical Neural Story Generation](https://mlsanity.com/paper/1805.04833/) (2018)
- [On Faithfulness and Factuality in Abstractive Summarization](https://mlsanity.com/paper/2005.00661/) (2020)
- [Generalization through Memorization: Nearest Neighbor Language Models](https://mlsanity.com/paper/1911.00172/) (2019)
- [Reading Wikipedia to Answer Open-Domain Questions](https://mlsanity.com/paper/1704.00051/) (2017)
- [How Much Knowledge Can You Pack Into the Parameters of a Language Model?](https://mlsanity.com/paper/2002.08910/) (2020)
- [Recipes for building an open-domain chatbot](https://mlsanity.com/paper/2004.13637/) (2020)
- [KILT: a Benchmark for Knowledge Intensive Language Tasks](https://mlsanity.com/paper/2009.02252/) (2020)
- [Defending Against Neural Fake News](https://mlsanity.com/paper/1905.12616/) (2019)
- [Wizard of Wikipedia: Knowledge-Powered Conversational agents](https://mlsanity.com/paper/1811.01241/) (2018)
- [Towards a Human-like Open-Domain Chatbot](https://mlsanity.com/paper/2001.09977/) (2020)
- [Memory Networks](https://mlsanity.com/paper/1410.3916/) (2014)
- [How NOT To Evaluate Your Dialogue System: An Empirical Study of Unsupervised Evaluation Metrics for Dialogue Response Generation](https://mlsanity.com/paper/1603.08023/) (2016)
- [The Pushshift Reddit Dataset](https://mlsanity.com/paper/2001.08435/) (2020)
- [Distilling Knowledge from Reader to Retriever for Question Answering](https://mlsanity.com/paper/2012.04584/) (2020)
- [Nearest Neighbor Machine Translation](https://mlsanity.com/paper/2010.00710/) (2020)
- [USR: An Unsupervised and Reference Free Evaluation Metric for Dialog Generation](https://mlsanity.com/paper/2005.00456/) (2020)

## Built on by (most cited first, 30 of 692)

- [TruthfulQA: Measuring How Models Mimic Human Falsehoods](https://mlsanity.com/paper/2109.07958/) (2021)
- [Retrieval-Augmented Generation for Large Language Models: A Survey](https://mlsanity.com/paper/2312.10997/) (2023)
- [Survey of Hallucination in Natural Language Generation](https://mlsanity.com/paper/2202.03629/) (2022)
- [WebGPT: Browser-assisted question-answering with human feedback](https://mlsanity.com/paper/2112.09332/) (2021)
- [A Survey on Hallucination in Large Language Models: Principles, Taxonomy, Challenges, and Open Questions](https://mlsanity.com/paper/2311.05232/) (2023)
- [Inference-Time Intervention: Eliciting Truthful Answers from a Language Model](https://mlsanity.com/paper/2306.03341/) (2023)
- [Improving language models by retrieving from trillions of tokens](https://mlsanity.com/paper/2112.04426/) (2021)
- [FActScore: Fine-grained Atomic Evaluation of Factual Precision in Long Form Text Generation](https://mlsanity.com/paper/2305.14251/) (2023)
- [LaMDA: Language Models for Dialog Applications](https://mlsanity.com/paper/2201.08239/) (2022)
- [When Not to Trust Language Models: Investigating Effectiveness of Parametric and Non-Parametric Memories](https://mlsanity.com/paper/2212.10511/) (2022)
- [Atlas: Few-shot Learning with Retrieval Augmented Language Models](https://mlsanity.com/paper/2208.03299/) (2022)
- [Evaluating Very Long-Term Conversational Memory of LLM Agents](https://mlsanity.com/paper/2402.17753/) (2024)
- [SelfCheckGPT: Zero-Resource Black-Box Hallucination Detection for Generative Large Language Models](https://mlsanity.com/paper/2303.08896/) (2023)
- [CRITIC: Large Language Models Can Self-Correct with Tool-Interactive Critiquing](https://mlsanity.com/paper/2305.11738/) (2023)
- [Teaching Models to Express Their Uncertainty in Words](https://mlsanity.com/paper/2205.14334/) (2022)
- [OpenAssistant Conversations -- Democratizing Large Language Model Alignment](https://mlsanity.com/paper/2304.07327/) (2023)
- [A Survey on RAG Meeting LLMs: Towards Retrieval-Augmented Large Language Models](https://mlsanity.com/paper/2405.06211/) (2024)
- [Trustworthy LLMs: a Survey and Guideline for Evaluating Large Language Models' Alignment](https://mlsanity.com/paper/2308.05374/) (2023)
- [Check Your Facts and Try Again: Improving Large Language Models with External Knowledge and Automated Feedback](https://mlsanity.com/paper/2302.12813/) (2023)
- [Adaptive Chameleon or Stubborn Sloth: Revealing the Behavior of Large Language Models in Knowledge Conflicts](https://mlsanity.com/paper/2305.13300/) (2023)
- [Hallucination is Inevitable: An Innate Limitation of Large Language Models](https://mlsanity.com/paper/2401.11817/) (2024)
- [Chain-of-Verification Reduces Hallucination in Large Language Models](https://mlsanity.com/paper/2309.11495/) (2023)
- [Demonstrate-Search-Predict: Composing retrieval and language models for knowledge-intensive NLP](https://mlsanity.com/paper/2212.14024/) (2022)
- [How Language Model Hallucinations Can Snowball](https://mlsanity.com/paper/2305.13534/) (2023)
- [Tool Learning with Foundation Models](https://mlsanity.com/paper/2304.08354/) (2023)
- [RAGTruth: A Hallucination Corpus for Developing Trustworthy Retrieval-Augmented Language Models](https://mlsanity.com/paper/2401.00396/) (2023)
- [Knowledge Conflicts for LLMs: A Survey](https://mlsanity.com/paper/2403.08319/) (2024)
- [Beyond Goldfish Memory: Long-Term Open-Domain Conversation](https://mlsanity.com/paper/2107.07567/) (2021)
- [ARES: An Automated Evaluation Framework for Retrieval-Augmented Generation Systems](https://mlsanity.com/paper/2311.09476/) (2023)
- [Challenges and Applications of Large Language Models](https://mlsanity.com/paper/2307.10169/) (2023)

## Abstract (arXiv)

Despite showing increasingly human-like conversational abilities, state-of-the-art dialogue models often suffer from factual incorrectness and hallucination of knowledge (Roller et al., 2020). In this work we explore the use of neural-retrieval-in-the-loop architectures - recently shown to be effective in open-domain QA (Lewis et al., 2020b; Izacard and Grave, 2020) - for knowledge-grounded dialogue, a task that is arguably more challenging as it requires querying based on complex multi-turn dialogue context and generating conversationally coherent responses. We study various types of architectures with multiple components - retrievers, rankers, and encoder-decoders - with the goal of maximizing knowledgeability while retaining conversational ability. We demonstrate that our best models obtain state-of-the-art performance on two knowledge-grounded conversational tasks. The models exhibit open-domain conversational capabilities, generalize effectively to scenarios not within the training data, and, as verified by human evaluations, substantially reduce the well-known problem of knowledge hallucination in state-of-the-art chatbots.