# Do's and Don'ts for Human and Digital Worker Integration

arXiv: https://arxiv.org/abs/2010.07738 · HTML: https://mlsanity.com/paper/2010.07738/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 15 Oct 2020.

## Built on by (most cited first, 1 of 1)

- [AI-Augmented Business Process Management Systems: A Research Manifesto](https://mlsanity.com/paper/2201.12855/) (2022)

## Abstract (arXiv)

Robotic process automation (RPA) and its next evolutionary stage, intelligent process automation, promise to drive improvements in efficiencies and process outcomes. However, how can business leaders evaluate how to integrate intelligent automation into business processes? What is an appropriate division of labor between humans and machines? How should combined human-AI teams be evaluated? For RPA, often the human labor cost and the robotic labor cost are directly compared to make an automation decision. In this position paper, we argue for a broader view that incorporates the potential for multiple levels of autonomy and human involvement, as well as a wider range of metrics beyond productivity when integrating digital workers into a business process