# A framework to evaluate the viability of robotic process automation for business process activities

arXiv: https://arxiv.org/abs/2007.10900 · HTML: https://mlsanity.com/paper/2007.10900/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 21 Jul 2020.

## Built on by (most cited first, 2 of 2)

- [Kleister: Key Information Extraction Datasets Involving Long Documents with Complex Layouts](https://mlsanity.com/paper/2105.05796/) (2021)
- [Recent Advances in Data-Driven Business Process Management](https://mlsanity.com/paper/2406.01786/) (2024)

## Abstract (arXiv)

Robotic process automation (RPA) is a technology for centralized automation of business processes. RPA automates user interaction with graphical user interfaces, whereby it promises efficiency gains and a reduction of human negligence during process execution. To harness these benefits, organizations face the challenge of classifying process activities as viable automation candidates for RPA. Therefore, this work aims to support practitioners in evaluating RPA automation candidates. We design a framework that consists of thirteen criteria grouped into five perspectives which offer different evaluation aspects. These criteria leverage a profound understanding of the process step. We demonstrate and evaluate the framework by applying it to a real-life data set.