# Sentiment Analysis on Customer Responses

arXiv: https://arxiv.org/abs/2007.02237 · HTML: https://mlsanity.com/paper/2007.02237/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 5 Jul 2020.

## Built on by (most cited first, 1 of 1)

- [A Comprehensive Review on Summarizing Financial News Using Deep Learning](https://mlsanity.com/paper/2109.10118/) (2021)

## Abstract (arXiv)

Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion mining, text mining and sentiments, which has affected the surrounded world by changing their opinion on a specific product. Data used in this study are online product reviews collected from Amazon.com. We performed a comparative sentiment analysis of retrieved reviews. This research paper provides you with sentimental analysis of various smart phone opinions on smart phones dividing them Positive, Negative and Neutral Behaviour.