# Human-centered Explainable AI: Towards a Reflective Sociotechnical Approach

arXiv: https://arxiv.org/abs/2002.01092 · HTML: https://mlsanity.com/paper/2002.01092/

## Key facts

- Cited by 90 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 4 Feb 2020.

## Built on by (most cited first, 30 of 90)

- [Expanding Explainability: Towards Social Transparency in AI systems](https://mlsanity.com/paper/2101.04719/) (2021)
- [Human-Centered Explainable AI (XAI): From Algorithms to User Experiences](https://mlsanity.com/paper/2110.10790/) (2021)
- [Explanations Can Reduce Overreliance on AI Systems During Decision-Making](https://mlsanity.com/paper/2212.06823/) (2022)
- [HIVE: Evaluating the Human Interpretability of Visual Explanations](https://mlsanity.com/paper/2112.03184/) (2021)
- [The Participatory Turn in AI Design: Theoretical Foundations and the Current State of Practice](https://mlsanity.com/paper/2310.00907/) (2023)
- [Towards Human-centered Explainable AI: A Survey of User Studies for Model Explanations](https://mlsanity.com/paper/2210.11584/) (2022)
- [Explainable Artificial Intelligence for Autonomous Driving: A Comprehensive Overview and Field Guide for Future Research Directions](https://mlsanity.com/paper/2112.11561/) (2021)
- [Understanding the Role of Human Intuition on Reliance in Human-AI Decision-Making with Explanations](https://mlsanity.com/paper/2301.07255/) (2023)
- ["Help Me Help the AI": Understanding How Explainability Can Support Human-AI Interaction](https://mlsanity.com/paper/2210.03735/) (2022)
- [The Who in XAI: How AI Background Shapes Perceptions of AI Explanations](https://mlsanity.com/paper/2107.13509/) (2021)
- [Investigating Explainability of Generative AI for Code through Scenario-based Design](https://mlsanity.com/paper/2202.04903/) (2022)
- [LLMs for Explainable AI: A Comprehensive Survey](https://mlsanity.com/paper/2504.00125/) (2025)
- [Knowing About Knowing: An Illusion of Human Competence Can Hinder Appropriate Reliance on AI Systems](https://mlsanity.com/paper/2301.11333/) (2023)
- [Transitioning to human interaction with AI systems: New challenges and opportunities for HCI professionals to enable human-centered AI](https://mlsanity.com/paper/2105.05424/) (2021)
- [Explainability Pitfalls: Beyond Dark Patterns in Explainable AI](https://mlsanity.com/paper/2109.12480/) (2021)
- [Charting the Sociotechnical Gap in Explainable AI: A Framework to Address the Gap in XAI](https://mlsanity.com/paper/2302.00799/) (2023)
- [A Survey of Explainable Reinforcement Learning](https://mlsanity.com/paper/2202.08434/) (2022)
- [Selective Explanations: Leveraging Human Input to Align Explainable AI](https://mlsanity.com/paper/2301.09656/) (2023)
- [The Principles of Data-Centric AI (DCAI)](https://mlsanity.com/paper/2211.14611/) (2022)
- [Is Conversational XAI All You Need? Human-AI Decision Making With a Conversational XAI Assistant](https://mlsanity.com/paper/2501.17546/) (2025)
- [Explanations, Fairness, and Appropriate Reliance in Human-AI Decision-Making](https://mlsanity.com/paper/2209.11812/) (2022)
- [Humans are not Boltzmann Distributions: Challenges and Opportunities for Modelling Human Feedback and Interaction in Reinforcement Learning](https://mlsanity.com/paper/2206.13316/) (2022)
- [Seamful XAI: Operationalizing Seamful Design in Explainable AI](https://mlsanity.com/paper/2211.06753/) (2022)
- [On the Effect of Information Asymmetry in Human-AI Teams](https://mlsanity.com/paper/2205.01467/) (2022)
- [User Experience Design Professionals' Perceptions of Generative Artificial Intelligence](https://mlsanity.com/paper/2309.15237/) (2023)
- [The "Colonial Impulse" of Natural Language Processing: An Audit of Bengali Sentiment Analysis Tools and Their Identity-based Biases](https://mlsanity.com/paper/2401.10535/) (2024)
- [Mutual Theory of Mind for Human-AI Communication](https://mlsanity.com/paper/2210.03842/) (2022)
- [Search Engines in an AI Era: The False Promise of Factual and Verifiable Source-Cited Responses](https://mlsanity.com/paper/2410.22349/) (2024)
- [Explainable Activity Recognition for Smart Home Systems](https://mlsanity.com/paper/2105.09787/) (2021)
- [Saliency Map Verbalization: Comparing Feature Importance Representations from Model-free and Instruction-based Methods](https://mlsanity.com/paper/2210.07222/) (2022)

## Abstract (arXiv)

Explanations--a form of post-hoc interpretability--play an instrumental role in making systems accessible as AI continues to proliferate complex and sensitive sociotechnical systems. In this paper, we introduce Human-centered Explainable AI (HCXAI) as an approach that puts the human at the center of technology design. It develops a holistic understanding of "who" the human is by considering the interplay of values, interpersonal dynamics, and the socially situated nature of AI systems. In particular, we advocate for a reflective sociotechnical approach. We illustrate HCXAI through a case study of an explanation system for non-technical end-users that shows how technical advancements and the understanding of human factors co-evolve. Building on the case study, we lay out open research questions pertaining to further refining our understanding of "who" the human is and extending beyond 1-to-1 human-computer interactions. Finally, we propose that a reflective HCXAI paradigm-mediated through the perspective of Critical Technical Practice and supplemented with strategies from HCI, such as value-sensitive design and participatory design--not only helps us understand our intellectual blind spots, but it can also open up new design and research spaces.