# Real-world Conversational AI for Hotel Bookings

arXiv: https://arxiv.org/abs/1908.10001 · HTML: https://mlsanity.com/paper/1908.10001/

## Key facts

- Cited by 1 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 27 Aug 2019.

## Built on by (most cited first, 1 of 1)

- [MULTI3NLU++: A Multilingual, Multi-Intent, Multi-Domain Dataset for Natural Language Understanding in Task-Oriented Dialogue](https://mlsanity.com/paper/2212.10455/) (2022)

## Abstract (arXiv)

In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent classification, named entity recognition, and information retrieval subtasks. Our chatbot has been deployed on a commercial scale, handling tens of thousands of hotel searches every day. We describe the various opportunities and challenges of developing a chatbot in the travel industry.