# Designing for Health Chatbots

arXiv: https://arxiv.org/abs/1902.09022 · HTML: https://mlsanity.com/paper/1902.09022/

## Key facts

- Cited by 2 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 24 Feb 2019.

## Built on by (most cited first, 2 of 2)

- [Language Scaling for Universal Suggested Replies Model](https://mlsanity.com/paper/2106.02232/) (2021)
- [The HCI Aspects of Public Deployment of Research Chatbots: A User Study, Design Recommendations, and Open Challenges](https://mlsanity.com/paper/2306.04765/) (2023)

## Abstract (arXiv)

Building conversational agents have many technical, design and linguistic challenges. Other more complex elements include using emotionally intelligent conversational agent to build trust with the individuals. In this chapter, we introduce the nature of conversational user interfaces (CUIs) for health and describe UX design principles informed by a systematic literature review of relevant research works. We analyze scientific literature in conversational interfaces and chatterbots, providing a survey of major studies and describing UX design principles and interaction patterns.