# Understanding Chatbot-mediated Task Management

arXiv: https://arxiv.org/abs/1802.03109 · HTML: https://mlsanity.com/paper/1802.03109/

## Key facts

- Cited by 12 papers in the map (data through 14 Oct 2026).
- First posted on arXiv 9 Feb 2018.

## Built on by (most cited first, 12 of 12)

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- [Recent Progress in Conversational AI](https://mlsanity.com/paper/2204.09719/) (2022)

## Abstract (arXiv)

Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal communication channels: email, instant messenger, and group chat. Teams formulate, discuss, refine, assign, and track the progress of their collaborative tasks over electronic communication channels, yet they must leave these channels to update their task-tracking tools, creating a source of friction and inefficiency. To address this problem, we explore how bots might be used to mediate task management for individuals and teams. We deploy a prototype bot to eight different teams of information workers to help them create, assign, and keep track of tasks, all within their main communication channel. We derived seven insights for the design of future bots for coordinating work.